Política de envio
SHIPPING POLICY
SHIPPING DESTINATIONS
Built Before 20 currently ships orders to the United States and Canada.
We do not currently ship to destinations outside the United States and Canada.
FREE SHIPPING
We offer free standard shipping on eligible orders delivered within the United States and Canada. No minimum order is required.
ORDER PROCESSING
Orders are processed after payment has been successfully confirmed.
Processing may take longer during weekends, public holidays, periods of high demand or circumstances outside our control. You will receive a shipping confirmation when your order has been dispatched.
ESTIMATED DELIVERY
Orders are typically delivered within 7–14 business days.
Delivery times are estimates and are not guaranteed. Actual delivery time may vary depending on the destination, carrier, customs processing, weather conditions, holidays or other circumstances beyond our control.
ORDER TRACKING
When tracking information is available, it will be sent to the email address provided during checkout.
Please allow time for the carrier’s tracking system to update after receiving the tracking number.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your address, contact us immediately through:
https://builtbefore20.com/pages/contact
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
DELAYS
Built Before 20 is not responsible for delays caused by shipping carriers, customs authorities, severe weather, holidays or incorrect address information provided by the customer.
If your order is significantly delayed, contact us through our contact form and include your order number. We will review the available tracking information and help determine the appropriate next step.
LOST PACKAGES
If tracking shows that an order was delivered but you cannot locate it, please:
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Check around the delivery location
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Ask other members of the household
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Check with neighbours or building management
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Contact the shipping carrier
If the package still cannot be located, contact us through our contact form with your order number and tracking information.
DAMAGED ORDERS
If an order arrives damaged, contact us as soon as possible and provide:
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Your order number
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A description of the damage
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Clear photographs or videos of the product and packaging
We will review the information and assist you with the next steps.
CUSTOMS AND IMPORT FEES
Orders crossing an international border may be reviewed by customs authorities. Any customs duties, taxes or import fees imposed by the destination government are the customer’s responsibility unless otherwise stated during checkout.
CONTACT
For questions concerning shipping or an existing order, contact us through: